In the old days of doing business, a company’s profitability was based almost exclusively on their sales. Improving profitability meant reducing costs on everything, while still supporting sales. Of course, when companies realized IT and tech strategies were absolutely crucial to functioning, business owners accepted the fact they would have to live with the costs, but that didn’t mean they wouldn’t make every effort to keep them as low as possible. Wait, is this really just a memory? If you...