Combating 5 Common VoIP Service Problems

Some of the most common problems with your VoIP can be solved simply, without the help of tech support that could take a while to get the answers you really need. We have some of the most common solutions to VoIP problems that could save you a ton of time and money, instead of struggling with basic repairs that could be a lot easier than you thought.

1. Bad Voice Quality

Most of the time, if you’re dealing with a choppy voice, you’ve got insufficient bandwidth, that’s not letting your VoIP buffer properly. It’s hard to determine exactly why- it’s not necessarily your internet service provider, nor does it mean that you’ve got too much network traffic; it just means that some other program is eating your bandwidth and slowing you down, or you’ve got a problem with your compression code- anything could be the culprit.

The best maintenance for bad voice quality is allowing around 90 kbps for your uploading and downloading speed, and you can test this in your VoIP service to guarantee the proper bandwidth before you make your call.

– Turn off anything else on the network
– Test your bandwidth speed with any number of free online websites
– Determine how much bandwidth running applications are using
– Test your system for malware and spyware
– Reconfigure your router’s QoS settings to prioritize your personal options

2. Too Much Echo

There are several reasons that you could have echo on your VoIP feed; like acoustic, electromagnetic interference, and even simply faulty equipment. While bad equipment creates a “bounce back” response from your impedance variations, acoustic echo in your earpiece, speakers, or mouthpiece plus an earpiece that’s too loud can create echo. Electromagnetic interference occurs when the hardware operating your VoIP services are too close together.

To troubleshoot these sorts of problems, try the following:
– Start by covering your phone’s mouthpiece to lessen echo- if it works, just turn down the volume of your earpiece or speakers
– Next, try moving your computer monitor, CPU and power strip away from the router.
– Inspect all of your system’s wiring, making sure that all cables are not too long to slow down the connection and that they’re dry and well maintained
– Replace any old, faulty equipment
– Try using a corded phone instead of a cordless device.

3. Voice Packets Arriving Haphazardly

Tech professionals refer to this as jitter, or jitter buffering. If you’re having problems with your conversations not being understandable, this might be the problem. Typically, jitter buffer collects the packets of conversation and sends the to the receiver at even paces that keep conversation in order, but if the jitter buffer is wrongly configured, it can result in dropped packets and bad voice quality.

There are hacks that users try to increase the dynamic of your jitter buffer- which is simply software based and can be easily reconfigured (your static jitter buffer is hardware based); simply have your network administrator reconfigure your settings based on your experiences that are bothering you- the typical response is approximately 30-50 milliseconds in depth.

If your packets are being buffered at too small of a rate, you’ll experience further conversation gaps; but on the flip side, if the buffer is too big, you’ll also experience increased delays in the delivery of your voice packets.

4. Problems Related to Bandwidth

Typically speaking, problems with VoIP related to insufficient bandwidth allotment are easily addressed, simply by reconfiguring the router’s QoS system. All modern routers allow easy access to your QoS, where you can assign priorities to different applications to affect your connections:

– Start by decreasing impeding equipment on your computer/SIP phone, and your network. Directly connect your router to the switch, rather than have it access the net through Wi-Fi to attempt to speed up your connection
– Double check your wiring and equipment. Damage can cause delays that might have been attributed to bandwidth
– Do a power cycle check to try and renew the connections and speed things up for you.
– Turn off all other applications, especially those consuming large amounts of bandwidth, like gaming apps
– Make completely sure that your QoS has been allotted to allow top priority to your Voice Applications over gaming and similar apps.

5. Monitor the Activity of your Network and VoIP

To guarantee that you’re in control of your VoIP’s performance at all times, just subscribe to a VoIP monitoring service provider that’s online all the time, like VoIP spear. Services like these do continuous testing of all the key aspects of VoIP to keep performance within specific parameters and to send alerts to you personally when you should take action, allowing you to immediately troubleshoot yourself, or call tech support before you’re completely down.

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